Shipping & Returns

All standard product orders that are received by 3:00 pm ET (Eastern Time) will be shipped the same day unless notified. Any orders received after 3:00 pm (ET). Will be shipped the following business day. All orders placed with Eware Technologies will receive an order confirmation sent via e-mail. All customers with questions are encouraged to contact us. Our customer service representatives are available Monday through Friday from 8:30 am to 5:00 pm ET. We are subject to UPS, FedEx, and USPS shipping schedules. Contact us or UPS/FedEx/USPS directly during holidays to get information about shipping schedules. Customers will be contacted if there will be a shipping delay.

Refund Policy:

At Eware Technologies, customer satisfaction is important to us. We strive to provide quality products and accurate order fulfillment. If you receive a defective, incorrect, damaged, or non-conforming product, you must notify Eware Technologies in writing within thirty (30) calendar days of the delivery date.

Subject to the conditions outlined in this policy, eligible products may qualify for a refund, replacement, exchange, or store credit if the return request is submitted within thirty (30) calendar days of delivery. Requests submitted after the applicable reporting period may be denied.

Customers are responsible for inspecting all products immediately upon receipt and prior to deployment, installation, redistribution, resale, or use. Failure to report any alleged defect, shortage, shipping damage, packaging discrepancy, incorrect shipment, or non-conformity within thirty (30) calendar days of delivery shall constitute acceptance of the goods.

For customers purchasing under approved credit terms, including Net 15, Net 30, Net 45, or Net 60 arrangements, full payment of an invoice without prior written notice of a dispute, defect, shortage, or non-conformity shall be deemed acceptance of the products and acknowledgment that the products conform to the order requirements.

Once a returned item is received, inspected, and approved, Eware Technologies will process the applicable refund, replacement, exchange, or credit within approximately seven (7) to ten (10) business days. Approved refunds will be issued using the original payment method unless otherwise agreed in writing. Original shipping charges are non-refundable unless the return is the direct result of an error by Eware Technologies.

Eware Technologies reserves the right to inspect, test, verify, authenticate, and evaluate any returned product before approving a refund, exchange, replacement, or warranty claim. Claims may be denied if the reported issue cannot be verified, required documentation is not provided, the product has been altered after delivery, or the request falls outside the applicable reporting period.

This Refund Policy is incorporated into and forms part of Eware Technologies' Terms & Conditions, Return Policy, Shipping Policy, Warranty Policy, and Quality Assurance & Product Verification Policy.

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Manufacturer Warranty

Eligibility for Refunds and Exchanges:

To qualify for a refund or exchange, the following conditions must be met:

The item must be unused and in the same condition as when you received it.
The item must be returned in its original packaging.
Proof of purchase, such as a receipt or order confirmation, is required.
Any claims related to defective, incorrect, or non-conforming items must be reported within 30 days of delivery.
The item must be unused and in substantially the same condition as when originally delivered, unless the return is due to a verified defect or shipping error.
The item must be returned in its original packaging, including all accessories, manuals, documentation, protective materials, inserts, cables, labels, security seals, and manufacturer packaging, where applicable.
Proof of purchase, including an invoice, order confirmation, packing slip, purchase order, or other transaction documentation issued by Eware Technologies, is required.
Any claims related to defective, incorrect, damaged, missing, non-conforming, mis-shipped, or otherwise disputed items must be reported in writing within thirty (30) calendar days of delivery.
Customers must inspect all products immediately upon receipt and prior to deployment, installation, redistribution, resale, integration, or use in production environments.
Failure to provide written notice of any alleged defect, shortage, damage, packaging discrepancy, non-conformity, or order discrepancy within thirty (30) calendar days of delivery shall constitute acceptance of the goods.
Claims must include sufficient supporting evidence, which may include photographs, videos, serial numbers, lot numbers, manufacturer labels, packaging images, error logs, testing reports, or other documentation reasonably requested by Eware Technologies.
Products that have been altered, modified, repaired, relabeled, reconfigured, damaged through misuse, subjected to improper storage or handling, or otherwise changed after delivery may not be eligible for refund or exchange.
Products distributed, resold, transferred, installed, deployed, or placed into service by the customer prior to inspection and claim submission may be subject to additional review and may not qualify for refund or replacement.
Eware Technologies reserves the right to inspect, test, verify, authenticate, and evaluate any returned product before approving a refund, replacement, exchange, or warranty claim.
Refunds, exchanges, or replacements may be denied if Eware Technologies determines that the reported issue cannot be verified, the product does not match the reported claim, required documentation is not provided, or the return request falls outside the applicable reporting period.
Return Merchandise Authorization (RMA) approval must be obtained from Eware Technologies before any item is returned. Unauthorized returns may be refused and returned to the sender at the customer's expense.

For business-to-business (B2B), government, educational, healthcare, enterprise, and reseller transactions, customers are responsible for conducting reasonable inspection of products upon receipt. Eware Technologies shall not be responsible for claims first discovered after products have been redistributed, resold, installed, deployed, integrated into customer environments, or otherwise transferred to third parties without prior written notice to Eware Technologies.

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Return Process:

All returns require prior authorization from Eware Technologies. Customers must contact our Customer Service Department to obtain a Return Merchandise Authorization (RMA) number before returning any item. Unauthorized returns may be refused and returned to the sender at the customer's expense.

Once a returned item is received, Eware Technologies will inspect, verify, and evaluate the product to determine eligibility for a refund, replacement, exchange, repair, or store credit in accordance with our Refund Policy, Warranty Policy, and Terms & Conditions. Customers will be notified via email regarding the status of their return after the inspection process has been completed.

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Approved Returns:

If the return is approved:

A refund, replacement, exchange, repair, or store credit will be issued, as applicable.
Approved refunds will be processed using the original method of payment unless otherwise agreed in writing.
Refunds are typically processed within seven (7) to ten (10) business days following approval.
Returns must be requested and initiated within thirty (30) calendar days of delivery unless otherwise stated in writing.
Shipping charges are non-refundable unless the return results directly from an error by Eware Technologies.

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Rejected Returns:

A return request may be denied if:

The product is returned outside the applicable return period.
The reported issue cannot be verified.
Required documentation or supporting evidence is not provided.
The product has been altered, modified, damaged, improperly handled, misused, or repaired after delivery.
The product does not match the reported claim.
The item is identified as non-returnable, final sale, custom order, special order, software, licensed product, or otherwise excluded under Eware Technologies policies.

If a return is rejected, the item may be returned to the customer at the customer's expense. Eware Technologies reserves the right to charge applicable shipping, handling, testing, inspection, and restocking fees where permitted under this policy.
The final determination regarding refund eligibility, product condition, and return acceptance shall be made by Eware Technologies following inspection and evaluation of the returned product.

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Exchanges:

If you wish to exchange an item, please follow the same return process within 30 days of delivery. Once the original item is received and inspected, the replacement item will be shipped.

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Restocking Fee:
A restocking fee of 10% - 15% will be applied to any returns where the reason for return is not due to an error on our part.

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Customer Data Responsibility:

Customers returning products capable of storing electronic data, including servers, SSDs, HDDs, NAS devices, laptops, workstations, and similar equipment, are responsible for backing up and removing all personal, confidential, or business data before returning the product.

Eware Technologies is not responsible for the loss, recovery, disclosure, or destruction of customer data.

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Damage or Lost Claims:
Claims for lost or damaged items must be submitted within 5 days of delivery. Failure to report within this timeframe may result in a denial of your claim.

Orders shipped outside of the USA and Canada may be charged a minimum of $5.00 handling fee.

Eware Technologies reserves the right to ship from other locations if necessary. The customer will be notified if a shipping change takes place.

After you place your order, you will immediately receive an order confirmation. Please double-check your order for accuracy. Our Same Day Shipping Policy leaves little time to correct ordering errors. If you find an error with your order, please contact our customer service department immediately.

Once your order has been shipped, you will receive an e-mail notifying you that the order status has changed. Click on the link within the e-mail to quickly access tracking information and a tracking number for your shipment.

Customers should inspect all shipments immediately upon delivery. If visible damage is present, customers should note the damage on the carrier's delivery receipt before accepting the shipment whenever possible.

Customers must keep all original packaging materials and cooperate with any inspection requested by the shipping carrier or Eware Technologies. Failure to preserve packaging or cooperate with the carrier may affect eligibility for a shipping damage claim.

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Manufacturer Warranty:

Many products sold by Eware Technologies are covered by the manufacturer's warranty. Where applicable, warranty service may be provided directly by the manufacturer according to its warranty terms.

Eware Technologies may assist customers with the warranty process; however, Eware Technologies is not the manufacturer or warranty provider unless expressly stated in writing.

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Shipping Delays Beyond Our Control:

While Eware Technologies works diligently to meet estimated shipping and delivery timelines, certain delays may occur that are beyond our reasonable control. These may include, but are not limited to, manufacturer production delays, supplier shortages, carrier delays, customs inspections, severe weather, natural disasters, labor disputes, government actions, transportation interruptions, pandemics, or other force majeure events.

Eware Technologies is not responsible for delays caused by these events. Estimated shipping and delivery dates are provided in good faith and are not guaranteed unless expressly agreed to in writing.

International Orders Please Read:

Please be aware that there may be extra charges (taxes, duty) included by the shipping carrier before the order is delivered. The customers are responsible for all of these charges.

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Please note: For quicker delivery of your order, we will ship from multiple locations when possible. Shipping from multiple locations sometimes causes a delay in tracking information which will occasionally result in your order status being updated without tracking information. Rest assured it is on its way. If you ever have any questions or need more detailed information about your shipment, please contact customer service.

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Non-Returnable and Excluded Items:

The following products are not eligible for return, refund, exchange, or credit unless otherwise required by applicable law or expressly approved in writing by Eware Technologies:

Items marked as "Final Sale," "Non-Returnable," "Non-Cancelable," "Special Order," "Custom Order," or similar designation at the time of purchase.
Software, software licenses, activation keys, downloadable products, subscriptions, cloud services, maintenance agreements, support contracts, and other electronically delivered products.
Products where manufacturer seals, security seals, license seals, tamper-evident labels, or activation mechanisms have been broken, removed, altered, or activated, unless the return is due to a verified defect.
Products that have been installed, configured, programmed, integrated, deployed, modified, altered, repaired, or otherwise used after delivery.
Products damaged due to misuse, abuse, neglect, improper installation, improper handling, environmental conditions, power issues, unauthorized repairs, accidents, or failure to follow manufacturer instructions.
Consumable products, including but not limited to toner cartridges, ink cartridges, batteries, print heads, ribbons, media, cleaning kits, and similar items that have been opened, used, depleted, or altered after delivery.
Products missing original packaging, accessories, documentation, labels, serial numbers, or manufacturer components.
Products returned without a valid Return Merchandise Authorization (RMA) issued by Eware Technologies.
Products that cannot be verified as originally supplied by Eware Technologies.
Products returned outside the applicable return, warranty, or claim reporting period.

Eware Technologies reserves the right to determine eligibility for return, refund, exchange, replacement, or credit following inspection and verification of the returned product.

In addition to the exclusions listed above, any product for which a return request, refund request, exchange request, shortage claim, damage claim, defect claim, or non-conformity claim is not reported to Eware Technologies in writing within thirty (30) calendar days of delivery shall be considered accepted by the customer and shall no longer be eligible for return, refund, exchange, replacement, or credit.

For customers purchasing under approved credit terms, including Net 15, Net 30, Net 45, or Net 60 arrangements, payment of an invoice in full after the expiration of the applicable claim period, without prior written notice of a dispute, defect, shortage, or non-conformity, shall constitute final acceptance of the goods and waiver of any subsequent claim relating to product condition, packaging, quantity, functionality, or conformity to the order.

The inspection and claim reporting period begins on the date the shipment is marked delivered by the carrier, regardless of when the product is installed, deployed, redistributed, resold, transferred to an end user, or placed into service.

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Limitation of Liability

To the fullest extent permitted by applicable law, Eware Technologies' total liability arising out of or relating to any product, order, shipment, or transaction shall not exceed the purchase price paid for the specific product giving rise to the claim.

Eware Technologies shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, business interruption, project delays, downtime, loss of data, or the cost of purchasing replacement products or services.

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All sales are subject to Eware Technologies' Terms & Conditions, Return Policy, Warranty Policy, Shipping Policy, and Quality Assurance & Product Verification Policy. Placement of an order constitutes acceptance of these policies.

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