Quality Assurance

At Eware Technologies, we are committed to providing quality products and accurate order fulfillment. To ensure customer satisfaction and timely resolution of any concerns, customers are required to inspect all products immediately upon receipt.

Customers should verify product quantities, model numbers, serial numbers, packaging condition, shipment accuracy, and overall conformity to the order before installation, deployment, redistribution, resale, transfer to third parties, or placement into service.

Any claim relating to shortages, shipping damage, incorrect items, packaging discrepancies, defects, non-conforming products, or other order-related issues must be reported to Eware Technologies in writing within thirty (30) calendar days of the carrier-confirmed delivery date.

Failure to provide written notice within thirty (30) calendar days of delivery shall constitute acceptance of the goods and acknowledgment that the products conform to the order requirements. The inspection and claim reporting period begins on the date the shipment is marked delivered by the carrier and is not extended by storage, internal processing, inventory allocation, redistribution, resale, deployment, installation, integration, transfer to end users, or use of the products.

Customers purchasing under approved credit terms, including Net 15, Net 30, Net 45, or Net 60 arrangements, are encouraged to complete product inspection prior to payment. Payment of an invoice in full, without prior written notice of a dispute, defect, shortage, damage, or non-conformity, may be considered evidence that the products have been received and accepted in satisfactory condition.

To facilitate claim review, customers should retain original packaging, shipping materials, labels, serial numbers, and supporting documentation until the inspection period has expired or any reported issue has been resolved.
Eware Technologies reserves the right to inspect, test, authenticate, verify, document, and evaluate any product subject to a claim before approving a refund, replacement, exchange, warranty service, or credit request.
 
Quality assurance activities may include, but are not limited to, visual inspection, product authentication, serial number verification, model number verification, quantity verification, packaging review, inventory reconciliation, condition assessment, shipment accuracy verification, and functionality testing where appropriate. These procedures are intended to reduce shipping errors, verify product authenticity, prevent fraud, ensure order accuracy, and improve customer satisfaction.

For bulk orders, enterprise orders, government orders, educational orders, healthcare orders, reseller orders, and inventory lot purchases, Eware Technologies reserves the right to conduct random sampling inspections and verification procedures prior to shipment. Such inspections may include opening cartons, reviewing packaging, verifying contents, documenting serial numbers, photographing products, or conducting other commercially reasonable quality assurance procedures.

In certain circumstances, products may be inspected, verified, documented, tested, secured, relabeled, or repackaged at the request of the manufacturer, supplier, distributor, logistics provider, customer, or Eware Technologies' quality assurance team. These activities are performed solely for quality control, shipment accuracy, authenticity verification, inventory management, product protection, and order fulfillment purposes.

Many products supplied by Eware Technologies originate from manufacturers, authorized distributors, suppliers, enterprise inventory programs, surplus inventory channels, logistics partners, and other commercial supply chain sources. Products may have undergone inspection, verification, inventory control procedures, quality checks, serial number validation, or shipment preparation processes by the manufacturer, supplier, distributor, or logistics provider prior to arriving at Eware Technologies and may undergo additional verification procedures before shipment to the customer.

Where necessary, Eware Technologies may apply additional packaging materials, protective wrapping, shipping labels, inventory control labels, security markings, barcodes, or other shipment preparation materials to protect products during transportation and facilitate order fulfillment. Such activities do not alter the represented condition, authenticity, functionality, or specifications of the product unless expressly disclosed otherwise in writing.

Quality assurance, inspection, verification, testing, documentation, packaging, and shipment preparation procedures are considered standard business practices intended to maintain product integrity, reduce fulfillment errors, improve traceability, and support customer satisfaction.

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Many products sold by Eware Technologies are sourced through manufacturers, authorized distributors, suppliers, and enterprise supply channels. Products may be inspected, tested, verified, documented, repackaged, relabeled, or otherwise processed by such parties prior to shipment to Eware Technologies.

 

As a result, packaging, labeling, protective materials, lot markings, inventory labels, shipping preparations, or inspection indicators may vary depending on the manufacturer, supplier, distributor, or fulfillment source.

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Notwithstanding any quality assurance, inspection, testing, verification, documentation, packaging, labeling, shipment preparation, supplier handling, manufacturer handling, distributor handling, or repackaging activities described herein, customers are responsible for inspecting products immediately upon receipt.

 

Any objection, concern, dispute, defect claim, shortage claim, packaging concern, labeling concern, shipment discrepancy, non-conformity claim, or any claim relating to the condition, packaging, inspection, verification, testing, documentation, authenticity, or shipment preparation of products supplied by Eware Technologies must be reported in writing within thirty (30) calendar days of the carrier-confirmed delivery date.

 

Failure to provide written notice within such period shall constitute acceptance of the goods and acknowledgment that the products conform to the customer's order requirements. Claims submitted after the applicable reporting period may be denied and may not qualify for refund, replacement, exchange, credit, warranty service, or any other remedy.